Last Updated: 10 September 2026
At HOS FOOD & BEVERAGES, we take utmost care to ensure that our food products are properly packed, sealed and delivered to you in good condition. Since our products are food items, returns and refunds are subject to the conditions mentioned below.
1. Returns on Food Products
Due to hygiene, safety and quality reasons, food products, pickles, syrups and other edible products cannot be returned or exchanged once delivered, except in the following situations:
- You received a wrong product.
- The product was damaged during delivery.
- The product seal/packaging was broken or tampered with at the time of delivery.
- You received a leaking or defective product.
- You received a product that is expired or otherwise not fit for consumption.
2. Time Limit for Reporting an Issue
Any issue with your order must be reported within 48 hours of delivery.
To report an issue, please contact us as soon as possible and provide:
- Order number
- Product name
- Description of the issue
- Clear photographs of the product
- Photograph of the outer packaging and shipping label
- Unboxing video, if available
Providing photographs/videos helps us verify the issue and process your request quickly.
3. Wrong or Damaged Product
If you receive a wrong, damaged, leaking or tampered product, please contact us within 48 hours of delivery.
After verification, we may offer:
- Replacement of the product, or
- Refund of the eligible product amount, depending on the situation and availability.
If the product is damaged during transit, please retain the original packaging until the issue has been resolved.
4. Refund Eligibility
A refund will only be processed after our team reviews and approves the reported issue.
Refunds may be provided when:
- The wrong product was delivered.
- The product was damaged during transportation.
- The product arrived in an unacceptable condition.
- The ordered product is unavailable and the order cannot be fulfilled.
- Another valid issue is confirmed by HOS FOOD & BEVERAGES.
A refund will not normally be provided for:
- Change of mind after placing an order.
- Taste preference or personal preference.
- Incorrect address provided by the customer.
- Customer not being available to receive the delivery.
- Product opened, used or consumed after delivery.
- Failure to report a damaged/wrong product within the specified time.
- Normal variation in colour, texture or appearance that does not affect product quality.
5. Order Cancellation
An order cancellation request may be accepted only if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
If cancellation is approved, the eligible refund will be processed to the original payment method.
6. Refund Processing
Once your refund is approved, the refund will be initiated to the original payment method used for the purchase, wherever technically possible.
The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
HOS FOOD & BEVERAGES is not responsible for delays caused by banks or payment service providers.
7. Shipping Charges
Shipping charges are generally non-refundable, except where the issue is caused by HOS FOOD & BEVERAGES, such as:
- Wrong product dispatched.
- Confirmed damaged product.
- Order cancelled because the product is unavailable.
The final refund amount will be determined after reviewing the particular case.
8. Refused or Undelivered Orders
If an order is returned to us because of:
- Incorrect or incomplete address,
- Customer unavailable at the delivery address,
- Customer refusing delivery,
- Failure to accept the parcel,
the customer may be responsible for applicable shipping or return-to-origin charges.
Any refund in such cases will be considered after deducting applicable charges, where applicable.
9. Replacement
Where replacement is approved, we will arrange shipment of the replacement product, subject to product availability.
If the same product is unavailable, we may offer an alternative solution or refund, as applicable.
10. How to Request a Refund or Replacement
To request a refund or replacement, please contact HOS FOOD & BEVERAGES with your:
Order Number:
Customer Name:
Product Name:
Issue:
Photos/Videos:
Please mention “Refund/Replacement Request – Order #[Order Number]” in your communication.
Our team will review the request and contact you regarding the next steps.
11. Important Food Safety Notice
Please check the product packaging before consumption. If the seal appears broken, the packaging is damaged, or the product appears unsafe or unsuitable for consumption, do not consume the product and contact us immediately.
12. Policy Changes
HOS FOOD & BEVERAGES reserves the right to update or modify this Refund & Returns Policy whenever necessary. Any changes will be posted on this page with the updated date.
HOS FOOD & BEVERAGES
Authentic Taste. Quality Food.
For refund, replacement or order-related assistance, please contact us using the contact details provided on our website and mention your order number.